Frequently asked questions

FAQs

Are all products on BasicDeal genuine?

Yes, every product on our store is 100% genuine and sourced from trusted suppliers. We do not sell fake or duplicate products.

What payment methods do you accept?

We accept UPI (Google Pay, PhonePe, Paytm), credit and debit cards, net banking, EMI, and Cash on Delivery.

Is it safe to pay on BasicDeal?

Completely safe. Our website uses 256-bit SSL encryption and your payment details are never stored on our servers.

How long does delivery take?

Metro cities receive orders in 1 to 2 days. Other cities and towns typically take 3 to 7 business days depending on your location.

What is your return policy?

We offer a 7-day hassle-free return policy. The product must be unused and in its original packaging.

When will I get my refund?

Refunds are processed within 3 to 5 business days after we receive and verify the returned product.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track it anytime from My Orders in your account.